Frequently Asked Questions - General

What programs require installation from the setup CD?

Platfrom1 Server and Firebird database engine for Server PC

Platfrom1 Client and Firebird database engine for Client PC

What is the minimum requirement needed to operate the P1 Server software?

CPU: Pentium 4 3.0 GHz
RAM: 1GB (minimum)
HD: 4GB

PC Specification
Operating Systems	Windows 2000 Workstation Windows 2000 Server / 2003 Server Windows 2008 Server Windows XP Professional (SP1 - SP3) Windows Vista Windows 7
Processor	Pentium IV at 2000 MHz (minimum) Pentium IV at 3000 MHz (recommended)
RAM	1 GB RAM (minimum) 2 GB RAM (recommended)
Minimum free hard disk space	4 GB
Screen Resolution	1024 x 768
Graphic Adapter	32 MB
Media Device	DVD/CD-ROM Drive
Network Device	10/100 Base-T network adaptor
Additional Requirements
A sound card to play alert sounds when an alarm is reported.
A printer to print reports.

Can I install old controllers and new controllers into a single Platform1 software?

Yes. Platform1 Server can support both old controller and new controller in the same platform.
(Make sure to use the latest Platform1 Server software).

How many Platform1 Client can the Platform1 Server support?

The Standard Edition can support only 1 client.

The Professional Edition supports up to 5 clients.

What type of operating systems can the Platform1 Server support?

Platform1 Server supports Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008 and Windows 7.

How many card entries can Platform1 Server support?

Platform1 Server supports unlimited card entries. The total number of card entries is determined by the controller model.

Can I insert the staff and card data into the Platform1 Server from a third party source instead of keying-in manually?

Yes, Platform1 Server allows you to import staff and card data from third party sources (format: txt, xls, mdb, csv).

What is the antipassback?

The Anti-Passback is a feature that requires every ‘in’ read to be coupled with an ‘out’ read before the card can be used to ‘in’ again. As long as the sequence is 'in' - 'out' - 'in' - 'out', everything works fine.

As a result, if a user swipes his card at the 'in' reader to get in, and passes his card back to a friend, the card would not work the second time. The attempt to use the card a second time would create an 'in - in' sequence that is violation of the Anti-Passback rule, resulting in denied access.

How many users can be stored in controller memory?

Depending on which controller model from 1,000 to 30,000 users.

What is FAR and FRR?

FAR stands for False Acceptance Rate. FAR measures how often non-authorized user, who should not be granted access, is falsely recognized.

FRR stands for False Rejection Rate. FRR measures how often an authorized user, who should be granted, is not recognized.

What is Biometrics?

Biometrics is the science and technology of measuring and analyzing biological data. In information technology, biometrics refer to technologies that measure and analyze human body characteristics, such as fingerprint, eye retinas and irises, facial pattern and palm print for authentication purposes.

What is the Fail-Safe and Fail-Secure means?

Fail-Safe means when electrical main power is cut-off, lock device will unlock.

Fail-Secure means when electrical main power is cut-off, lock device will stay locked.

What is event trigger?

User can control or set any event to trigger the onboard relay whitin a specific time zone.

What is Access Level and Access Group?

Allow authorize user to define or configure which door can be access at certain time zone.

Access Level card holder can up to 250, Access Group is unlimited card holder(depending on the controller).

What is the maximum controllers that Platform1 can support?

For serial controller is 128 units

For network controller is unlimited

Support

Support Equiry

Newsletter

Contact